Shipping Information

Shipping Information for WILLOW online deliveries.


All Australian deliveries incur a flat rate of $9.00, and are facilitated by Australia Post. You will receive your order in approximately 3-5 working days, during normal trading periods. However, this may take a little longer during peak trading - for example, during Sale and at Christmas. 


For further assistance, contact
delivery process:

  • You will receive a shipping confirmation email as soon as your order leaves the warehouse.
  • Domestic orders arrive 3-5 business days after being placed.

click & collect:

Click & Collect allows you to order online and pick up your purchase from your preferred WILLOW store, on the basis the stock is available at your selected store. To use Click & Collect, simply order online before 12:00 PM and your order will be ready in approximately 3 hours on the same day. If you have placed your order after 12:00 PM or on a weekend, your order may be processed the next business day. When your order is ready for collection, you will receive a 'Ready to Collect' email. This email will need to be presented at the Store with a Photo ID in order to collect your order. 

Find out more.


Deliveries within Australia cost a flat rate of $9.

important information:

To guarantee delivery success it is best to send your parcel to a location where there will be a person to receive it between 9am -5pm. All orders will need a signature for proof of delivery. Orders that are not signed for will be retained by the carrier and you will have to contact the carrier to arrange for a redelivery. Orders will not be left behind. 

Please ensure that you provide a complete and correct address and telephone number, and consider including your company name and telephone number, if you'll be receiving your willow parcel to work. 

We cannot deliver to post office boxes. 

We do not refund original shipping charges. 

international delivery:

Unfortunately, international delivery is currently unavailable at willow online.