WILLOW credit notes and gift vouchers

terms and conditions

Due to our boutique closures, if you have a credit note or gift voucher Contact Us with your credit note number or gift voucher number and Customer Care will provide you with a refund.

If you have store credit note you are entitled to a refund.

 

credit notes terms and conditions

credit note

This document sets out the Terms and Conditions of WILLOW Credit Notes provided by APG & Co Pty Ltd or its related entities in relation to WILLOW. These Terms and Conditions are applicable to all Credit Notes. Any reference below to the ‘Receiver’ is to the person to whom a WILLOW Credit Note is issued.

redemption

Amounts shown on a Willow Credit Note are in Australian Dollars (AUD) and can be redeemed through the purchase of Willow goods from Willow Boutique Stores only. If there are no Willow Boutiques within your area please contact Willow Customer Care on 1800 032 087 or email your credit note number and full details to service@willowltd.com who subject to verification will issue you with a refund.

expiry date

All Willow Credit Notes issued prior to 1 July 2016 are valid for 12 months from the issue date and is noted on the provided receipt. Any Credit Note provided after 1st July 2016 will have a validity period of 3 months.

It is the Receiver’s responsibility to redeem the value placed on the Credit Note within that time frame. Willow is unable to extend Credit Notes beyond the expiry date. Expired Willow Credit Notes cannot be used for purchases or otherwise redeemed.

security

The Receiver of the Willow Credit Note is responsible for the safety and use of the Credit Note. Willow will not be held responsible for lost or stolen or damaged Willow Credit Notes. Willow Credit Notes are to be treated like cash; defaced, altered, lost or stolen Cards will not be replaced, refunded or redeemed.

 

gift voucher terms and conditions

gift voucher

This document sets out the Terms and Conditions of WILLOW Gift Voucher provided by APG & Co Pty Ltd or its related entities in relation to WILLOW. These Terms and Conditions are applicable to all Gift Vouchers. Any reference below to the ‘Receiver’ is to the person to whom a WILLOW Credit Note is issued.

redemption

Amounts shown on a Willow Gift Vouchers are in Australian Dollars (AUD) and can be redeemed through the purchase of Willow goods from Willow Boutique Stores only.

If the receiver currently holds a Gift Voucher which cannot be redeemed online, the receiver is to contact Willow Customer Care on 1800 032 087 or email service@willowltd.com with gift voucher details along with receivers full details, who subject to verification will issue you with a refund

expiry date

Willow Gift Voucher which have been issued after 1 July 2016 expiry on 30 September 2016.

Should the receiver be unable to use their Willow Gift Voucher prior to the 30 September 2016 the receiver can redeem their amount on at any other online APG & Co brand which includes: (www.sportscraft.com.au , www.jag.com.au or www.saba.com.au)